The Glow Routine

Refund and Returns Policy

30-Day Money-Back Guarantee for Skin Care Products

We understand that finding the perfect skincare routine can take some trial and error. That’s why we offer a generous 30-day money-back guarantee on all of our products!

Here’s what you need to know:

  • Return Window: You have 30 days from the date of receipt to return your used or unused product for a full refund.
  • Item Condition: Both opened or unopened products are eligible for a return.

Important Details:

  • Original Packaging: Please return the products in their original packaging, if possible. This helps protect the product during transit and ensures a smooth return process.
  • Receipt: Include a copy of your receipt or packing slip with your return for faster processing.
  • Shipping: You are responsible for the cost of return shipping.

Returns Process:

  1. Contact Us: To initiate a return, please contact us at +1 888-254-2283 | support@theglowroutine.com. Let us know which products you’d like to return and the reason for your return.
  2. Return Authorization: We will provide you with a return authorization number (RAN) and instructions on how to return the product safely.

Refunds:

  • Once we receive your returned products and verify that they meet the conditions for return, we will issue a full refund (minus any applicable restocking fees) to your original payment method.
  • Please allow up to 14 business days for your refund to be processed.

We’re here to help!

If you have any questions about our return policy or finding the right product for your needs, please don’t hesitate to contact us. We’re happy to help!

VELOCITY NEXUS LLC
406 Armour Rd #331, North Kansas City, MO 64116, USA
+1 888-254-2283 | support@theglowroutine.com